Acting as the interim CIO for the Jacksonville Transportation Authority, Niti Systems founder Jignesh Patelled an in-depth assessment of the Information Security Infrastructure for the agency and provided tailoredrecommendations for ensuring utmost protection for their technology infrastructure, their systems, their patron data, and their transit infrastructure. The JTA technology landscape comprised of a complex and interconnected software systems that collected, stored, and transmitted a large volume of sensitive data. Given these,JTA needed proper steps to ensure the security of their enterprise systems, their information, and their userdata. Jignesh led and managed efforts for proactive and holistic approach at the strategic level to protectJTA’sorganization’s critical information and fulfil its obligation to its customers. With a series of workshops and training material, the IT team led by Jignesh Patelcreated a culture within the agency where the information security awareness was created and practiced within the organization at all levels.

Niti Systems Consultants provided support to Long Beach Transit (LBT) to manage the Enterprise Technology Systems assessment and upgrade resulting from their office move from existing building

at 1963 East Anaheim Street, Long Beach, CA (Current Office) to the new Gardenia Avenue location. Niti Systems was contracted to help manage the migration of the technology infrastructure to ensure

a smooth transition for LBT staff with a goal to maximize productivity and minimize downtime for a seamless relocation.  To leverage the office relocation effort and maximize the value, LBT decided to

modernize many existing technology solutions. 

As part of this exercise, the NSC Team worked with the LBT Management Team, IT staff to perform an in-depth assessment of their entire technology infrastructure – including software systems, hardware solution, networking and communication infrastructure, information security practices, business continuity measures and system support processes.  We created a Technology Strategic Plan

outlining the recommendations for each services area and tailored recommendations for the upgrade path for them.  We helped the agency with requirement collection, technical specifications creation, procurement support and project management activities for each service areas.

Niti Systems is supporting MARTA with assessment, recommendation and implementation of a new Fare Collection System named AFC 2.0.  The AFC 2.0 Project is aimed at modernizing MARTA’s ageing closed loop, smartcard based regional Automated Fare Collection (AFC) system with a modern, flexible, open loop and account-based fare payment system.  The system features smart media processors on faregates, on board surface vehicles, handheld devices, fare vending, point of sale devices, a central data collection and reporting system, and customer relationship management systems.

The Phase 1 of AFC 2.0 effort involved an in-depth assessment of MARTA’s current fare collection system – including hardware, software, fare media, business processes, data quality, regional setup, clearing and settlement and other components.  A key component of this exercise was to review the MARTA Customer Service center processes and system. MARTA’s current CRM deployment is fragmented; with over 7 different systems used across the agency to manage customer engagement. Niti team is helping MARTA with efforts to consolidate many of these systems with an “Enterprise CRM” that will integrate with the AFC 2.0 CRM.  The Enterprise CRM will replace these fragmented systems to consolidate the customer data in one system and provide a 360º view.