Technology Governance

As an interim CIO for the twin agency of State Road and Toll way Authority (SRTA)and Georgia Regional Transportation Authority (GRTA), Niti founder Jignesh Patel developed technology strategic roadmap and technology governance plan for the agency. The purpose of this exercise was to create a better alignment with the agency goals, visions, and business processes with the technology investments. SRTA needed to use the technology as an “enabler” to optimize the efficiencies and streamline the operation. The roadmap focused on a SWOT (Strength, Weaknesses, Opportunities and Threat) analysis of the technology infrastructure and a gap analysis, which subsequently led to a technology refresh plan for many critical areas.

The technology strategic roadmap addressed the key areas of technology infrastructure–including, Systems Assessment, Systems Integration, Business Process Improvements, Data/Infrastructure Security, Business Continuity/Disaster Recovery, Organizational Assessment and Future RoadMap. As part of this effort,Jignesh developed a roadmaptoevaluate andtransformSRTAoperational model to manage the existing operations and build new capabilities that drive engagement and business growth through rapid prototyping more effectively.Witha focus on integrated and innovative technologies Jignesh provided tailored recommendations to reduce operational costs, improve quality control, and provide the best customer experience possible toSRTA/GRTAcustomers.

Niti Systems supported SacRT with a Business and Technology Strategic Alignment effort. Our team performed an in-depth assessment of SacRT’s existing technology systems, processes and staff skill levels to provide management with an understanding of how the current IT landscape aligns with goals and objectives, providing recommendations to improve overall IT operations.

Niti Systems supported the King Country Metro (KCM) to effectively implement their Service Management Modernization Project.  Our consultant assisted the County with the analysis and evaluation of their entire current service technology portfolio and the correlated business practices, processes, systems, and tools used within the agency. NSC team performed an in-depth assessment of various technology solutions deployed at KCM, their functional usage, their strengths/weaknesses and KCM’s unique future needs to provide KCM with a prioritized portfolio of projects that emphasizes the adoption of technology-based solutions needed for growth, efficiency, quality control, data analysis, and staff empowerment.

The project team combined our industry leading management consulting capabilities, our deep and expansive transportation knowledge, and our experience working in the Greater King County area to provide the right approach to effectively implement a framework that encouraged innovation, analysis, and evaluation of the County’s current service technology portfolio. We assessed, evaluated, and derived the future state through four main phases to maximize outcomes.

As an interim CIO for the Jacksonville Transportation Authority, Niti founder Jignesh Patel developed technology strategic roadmap and technology governance plan for the agency. The technology strategic roadmap addressed the key areas of technology infrastructure–including, Systems Assessment, Systems Integration, Business Process Improvements, Data/Infrastructure Security, Business Continuity/Disaster Recovery, Organizational Assessment and Future Roadmap. As part of this effort, Jignesh developed a road map to evaluate andtransformJTAoperational model to manage the existing operations and build new capabilities that drive engagement and business growth through rapid prototyping more effectively. With a focus on integrated and innovative technologies Jignesh provided tailored recommendations to reduce operational costs, improve quality control, and provide the best customer experience possible toJTAriders. Jignesh used a custom Enterprise Architecture framework to create an alignment between Business andTechnology for this plan. The assessment and recommendation focused on the technology department;including systems, processes and staffing, and provided the agency with detailed assessment of their technological capabilities, review technology trends, alignment of technology with their business goals and the role of technology on their future operations.