Systems Assessment / Implementation

Niti Systems supported the King Country Metro (KCM) to effectively implement their Service Management Modernization Project.  Our consultant assisted the County with the analysis and evaluation of their entire current service technology portfolio and the correlated business practices, processes, systems, and tools used within the agency. NSC team performed an in-depth assessment of various technology solutions deployed at KCM, their functional usage, their strengths/weaknesses and KCM’s unique future needs to provide KCM with a prioritized portfolio of projects that emphasizes the adoption of technology-based solutions needed for growth, efficiency, quality control, data analysis, and staff empowerment.

The project team combined our industry leading management consulting capabilities, our deep and expansive transportation knowledge, and our experience working in the Greater King County area to provide the right approach to effectively implement a framework that encouraged innovation, analysis, and evaluation of the County’s current service technology portfolio. We assessed, evaluated, and derived the future state through four main phases to maximize outcomes.

Niti Systems supported SacRT with a Business and Technology Strategic Alignment effort. Our team performed an in-depth assessment of SacRT’s existing technology systems, processes and staff skill levels to provide management with an understanding of how the current IT landscape aligns with goals and objectives, providing recommendations to improve overall IT operations.

Niti Systems supported Long Beach Transit with an assessment of their technology infrastructure and development of a strategic technology roadmap. Our team conducted an organizational and systems to develop a Technology Strategic Plan for the agency. As part of the assessment, we helped the agency document the long-term technology plans and provided tailored recommendations for technology investments. We supported the agency with technical specifications and procurement support for various technology systems.

Niti Systems is selected as a subcontractor to support WMATA with professional information technology (IT) support services to provide professional IT related program and project support services. The scope involved three (3) Functional Areas (FA) within WMATA’s Department of Information Technology – Information Technology Systems and Services (ITSS), Information Technology Infrastructure (ITIO) and Information Technology Cybersecurity Services (ITCS).

Niti Systems supported Palm Tran with an assessment of their major enterprise technology systems, along with a SWOT analysis to recommend future directions for these systems as well as for the technology department. The assessment focused on the agency’s Intelligent Transportation Systems, Enterprise System, Infrastructure and Business Processes.

Niti Systems supported MARTA with advisory consulting services to perform the 2020 MARTA Oversight Committee (MARTOC) Management Audit. The scope of services included an assessment of various key enterprise systems, including the Enterprise Resource Planning (ERP), Fare Collection, Computer Aided Dispatch (CAD), Automated Vehicle Locator (AVL), Data Warehousing and more. We reviewed the existing business processes associated with these systems to determine gaps, risks, and non-value-added activities. After documenting the current state, our team provided a report consisting of in-depth assessment, recommendations, and next steps to address the gaps and improve operational efficiencies.

Niti Systems founder Jignesh Patel supported MARTA’s Planning Department with an assessment of various technology solutions deployed at MARTA, including their impact on the ridership across various modes, system usage across the agency, staff training needs, data quality and system support levels. The next phase involved providing detailed recommendations for each system and their best usage, strategies to improve ridership and future state planning for various ITS systems.

Niti Systems helped Long Beach Transit (LBT) for the assessment of various options and recommendations for their onboard surveillance systems along with emerging technologies such as video analytics, integration with bus technologies, open architecture and other. With the rapid advancement of technologies in past few years, the surveillance systems are getting increasingly capable of performing complex analytical tasks such as passenger counting, seating assessments and others. We successfully delivered the assessment of various options available in the marketplace to perform additional tasks such as passenger counting, seat occupancy assessment and others. Our team subsequently helped the agency with technical specifications and implementation support.

Niti founder Jignesh Patel conducted an in-depth assessment of various technology and ITS systems deployed at MTS in order to determine their usefulness, effectiveness and current state business processes in order to provide the agency with an assessment report and recommendations for future upgrades.

As an interim CIO for JTA, our founder Jignesh Patel supported the agency with technology support services for multiple large-scale projects including the CAD/AVL System, Fare Payment System (StarCard), Enterprise Resource Planning (ERP) implementation of the Oracle eBusiness Suite, Real-Time Passenger Information (RTPI) and One-Call, One-Click (OCOC). Jignesh helped JTA with the full system life-cycle implementation including feasibility study, ConOps, System Requirements, Technical Specifications, System Design, Testing, Installation & Commissioning and Operations & Maintenance support.

Niti Systems founder Jignesh Patel helped Philadelphia International Airport (PHL) develop their business case, needs assessment, business management, and procurement processes. Jignesh helped with a contract to develop new enterprise technology platforms for the airport, including intranet, HRIS system, vendor management system, etc. for their $6 billion Capacity Enhancement Program (CEP) initiative.